The Cornwall Business Observatory ( is operated by PFA Research Ltd.

This privacy policy sets out how PFA Research Ltd (hereafter referred to as PFA Research) uses and protects any information that you give us when you use this website.

PFA Research is committed to keeping any personal information you give us safe.  We value your privacy and will only use the information you give us to contact you as requested.

The following policy explains how your personal information will be treated.

How do we collect information?

We will collect personal information from you when you make an enquiry with us by phone or email, or request information via the “contact us” form on this website, or otherwise provide us with personal information.

When we refer to “personal information” in this privacy policy, we mean information that identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use data about you in your capacity as a consumer, a business customer, as an individual acting on behalf of a business customer, or in any other capacity, for example, when you visit our website.

What information do we collect about you?

The types of information collected might include your name, business name (if applicable), email address, contact telephone numbers, private/business address, your requirements and any other information provided by you.

How do we use this information?

We will use your personal information to provide you with the information you have requested.  For instance if you have completed our “contact us” form, we will contact you by phone or email with the information you have asked for.

We will not rent, sell or lease this personally identifiable information to other companies or individuals. You have a right to access, rectify, modify and delete any data referring to you. In order to exercise this right, please contact us by emailing our Data Protection Officer at call 01326 375705. 

Data protection

PFA Research Ltd is registered with the Information Commissioner’s Office, under registration reference Z7757529.

We are committed to dealing with personal data in the spirit of the Data Protection Act 1998 (“the Act”) and the GDPR as enforced by 25th May 2018 and protecting personal privacy in accordance with the law.

Any information you share with us is securely stored by us.

If you wish to know more about your rights in respect of protection of personal data, you should write to the:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or telephone 0303 123 1113 (or 01625 545745 if you would prefer not to call an ‘03’ number).


The Register:

Data Processor

In providing our services, PFA Research acts as a Data Processor on behalf of our clients. The client is the Data Controller responsible for ensuring protection of their customer information. Where PFA Research receives or otherwise processes personal data within the meaning of the Act or GDPR, we will only process that data to the extent needed in order to provide service for our clients.

PFA Research will not use personal data obtained in the course of providing our services for any other purpose and will not release it, in whole or in part, to anyone other than to our client in its capacity as the data controller, unless we are obliged to do so by law.

Data Controller

PFA Research may also obtain and store personal data and other information for our own purposes, such as managing the Cornwall Business Observatory, or for administrative and marketing purposes. In those cases, we will act as data controller. PFA Research may request consent to store names, addresses and other contact details.  We will not release such information, in whole or in part, to any third parties unless obliged to do so by law.

We may use your contact information in the future to communicate important company and service information if you have given us consent to do so. 


If your personal details change, please help us to keep your information up to date by notifying us – email or call 01326 375705.

PFA Research Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

How we use cookies

Cookies are small files, which are transferred from websites and stored on your computer’s hard drive.

We may make use of traffic log cookies for website statistics (e.g. Google Analytics) to tell us how you use our website. These are used for analytical purposes, for example to count the number of visits to the website, to identify which pages are being used and to evaluate and improve the effectiveness of certain pages on our site.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Cookies also allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use cookies to identify whether you have already completed a web survey questionnaire, or to prevent multiple submissions from the same computer. We may also use cookies when you choose to suspend a questionnaire part way through.

Overall, cookies help us provide you with a better website, by enabling us to monitor whether pages are useful or not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to select you as part of a special target sample for market surveys. It is possible that surveys may be commissioned by commercial organisations and there may be incentives or rewards offered that have been funded by those organisations.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the GDPR. If you would like a copy of the information held on you please contact the Data Protection Officer by email ( or write to Data Protection Officer, PFA Research Ltd., Tremough Innovation Centre, Tremough Campus, Penryn, Cornwall, TR10 9TA.

If you believe that any personal information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


If you have questions about this privacy policy, please contact us.